How do you get ASUS ZenCare protection?
Buy an eligible product
Buy a product that's eligible for ASUS ZenCare protection during the promotion period. Please refer to the list of eligible products and promotion periods in the Terms and Conditions.
Register your eligible product
- Go to the "Registration" page and register your eligible product within 15 days from your purchase date.
- Create an ASUS ZenCare account or log in if you're already a member.
Fill in the form and upload the following documents:
- The proof of purchase (invoice), with the price, product reference and purchase date circled.
- A picture of the product's tag showing the serial number (S/N), which must be readable.
- Confirm your registration. You'll receive an email with your registration number.
How to use ASUS ZenCare protection
In case of a technical problem within 15 to 365 days from your purchase date, please follow the instructions below to use your ASUS ZenCare protection:
- Contact the ASUS Technical Centre to have your product repaired by an affiliated repair centre. You'll find contact details on the warranty card provided with your product, or on the ASUS website.
- Within 15 days after your repaired product is sent back to you, please log into your account to claim your refund.
In order to complete your request, please provide us with the following information:
- Return Merchandise Authorisation number (RMA).
- Intervention report provided by ASUS aftersales service.
- Bank account details.
- Confirm your request. You'll receive an email with your tracking number.
- If your request meets the terms and conditions of the ASUS ZenCare programme, you'll receive a refund of the purchase price of your product up to £1000 into your bank account within 30 days from the approval of your request.
Please check out our Frequently Asked Questions (FAQ) or contact us by submitting the contact form.
To learn more about the ASUS ZenCare protection, please read our Terms and Conditions.
Track your registration and your refund request at any time by logging into your ASUS ZenCare account.